Plunket line hassles
Regular readers of this blog will know that we have had a new baby. Sometimes parents with a new baby have to ring plunket line. This causes a few problems as plunket line has pretty much been swallowed up by health line, except the health line people think that mothers are neurotic when they ring and ask for help. Ask my other half, that's what she`ll tell you.
It works like this. Say I didn't know about the politics of plunket line. Say I don’t know that 87 percent of calls were not dealt with, or that health line is now the new plunket line..
I`d look up plunket line in the phone book and ring 0800 - 933 922. I would get an ansaphone message saying "Kia Ora, all our nurses are taking other calls. If your query is an emergency , please ring 111 and ask for Ambulance, or try again later.
Try again later - and again later - and you get the same message. What say I ring 111 and the ambulance ends up being a taxi?
How on earth could I get assistance if I didn’t trust the 111 service and wasn’t aware that the number for health line is 0800 611 116. It's not in the phone book. The very least the folks at plunket line could do is put the 0800 number for health line on the plunket line ansaphone message.
So I rang health line to have that arranged. I was told that none of the managers were there. They`d all gone home as it was about 4.30pm when I rang. So I rang manager Peter Coombe's DDI and bingo! he answered the phone.
I explained the situation and he suggested I talk to the plunket line manager. Good idea, I thought, but I explained that I couldn’t even leave a message with plunket line, let alone have a real person to speak with. That was arranged. A plunket line nurse eventually got hold of me and explained that all the managers were busy as they were up in Auckland opening…. You guessed it, a plunket line.
I said " Don’t you mean opening health line, incorporating plunket line. " Yes. That’s right". I again asked if the plunket line's ansaphone would be amended with the heath line's ansaphone number and was told to write to the minister. "It’s a freepost address, the minister's name is …
I know, I know what the Health Minister's name is. But what would she do?
Why can't plunket line just change the message… Is it THAT hard?
5 comments:
Don't be silly Dave, you are dealing with the ponderous health bureaucracy.
I used to always use the internet for help when I had new babies. There are loads of parenting sites out there, some are tremendous. I've also helped other parents using these sites.
looke
We are getting fed up with your constant knocking of Government policy and things in general. If you don't watch it we'll send someone round to your place to give you a jolly good talking to!
"...a jolly good talking to!". Yes, that is sometimes what this government's capable of anyway. Takes one to know one aye ;)
Hey WKWYL,
I`ll be home most of the day - just pop over and we`ll have a jolly good talk, and we can talk about Governmenet policy that I approve of as well....
Dave
Post a Comment